Click "MY WALLET", copy the tracking number and check the status through the delivery company's website.

Check your delivery status in "MY WALLET" and contact the delivery company by providing them the tracking number of your parcel.

At the moment, delivery in within Malaysia only.

If there is no one available when the parcel arrives, please contact the delivery company by providing them the tracking number of your parcel.

if it is not collected within the stipulated time, the company will return your parcel to BigLink. Shipping charges for redelivery will be borne by the BigLink member.

Purchase any Appeton product(s), take a snap of the receipt and submit the official receipt(s) on the same day of purchase by using the “SNAP” function in the mobile app.

Purchase any Appeton product(s) from any retail outlets/pharmacies/ e-stores and submit the official receipt(s) on the same day of purchase via “SNAP” function in mobile app.

At the moment, the receipts from clinics and hospitals are not entitled for any point earnings.

Fold the receipt but ensure the mandatory information and all Appeton products purchased are visible on the receipt. *mandatory information: BigLink code stamped by promoters/store, store name, store location and date of purchase.

We allow single submission for one (1) receipt and will only accept the first submission captured by the system.

No. Our system will only recognise the receipt(s) from your selected country in your profile.

Yes, you must upload on the same day of purchase (submit before 12am). Otherwise, your receipt will be deemed invalid and ineligible for any points.

We will try to credit your points within 24 working hours. However, if there are overwhelming responses, it may take up to 36 working hours.

You can only request for an exchange if you have received products that are incorrect or damaged packaging within 24 hours upon receiving your parcel.

You are required to ship the product(s) back to BigLink in the same condition (original packaging, unopened and unused) when it first arrived, together with other free gifts or products provided by BigLink.

BigLink reserves the right to decline a return if the requirements are not within our policy. If there are any costs incurred upon our checking, the costs including the redelivery charges will fall upon the particular BigLink member.

Please send a message to admin support through “CONTACT US”. Send the products to us only after you have received a confirmation reply from the admin support.

BigLink will bear the delivery cost if your return request has been approved.

Click the “REWARDS” button and you can redeem cash rebates, gift cards, vouchers or APPETON products by using your accumulated eRM.

Yes, you will be charged with a standard delivery fee of RM10 or eRM10 for every delivery/product check out.

Once accepted, the redemption request cannot be cancelled, exchanged or returned.

No, the registration is absolutely FREE.

Yes, it is open to all citizens of Malaysia aged 18 years old and above.

It is advisable to provide your full address for the delivery of your prize/redemption.

Click the lock icon next to your contact number field in “PROFILE” and send us a message through the pop-up message box.

Yes, your password will change according to your updated mobile number in your profile.

You are not allowed to amend these two fields as they are your personal information.

if your account is in an idle/inactive status for continuous three (3) months your account will be deactivated and your eRM and rewards will be forfeited. Therefore, please active your account by submit at least one (1) receipt within the three (3) months.