1.0 INTRODUCTION
Welcome to the BigLink mobile application. ‘BigLink’ is defined as an intelligent and card-less customer reward membership. ‘BigLink’ is operated by BigLink Rewards Sdn. Bhd., one of the subsidiaries of Kotra Industries Berhad, a company listed on the Main Board of Bursa Malaysia Securities Berhad.
The Terms and Conditions (“T&C”) shall apply to the BigLink’s mobile application (“app”), including all websites of its divisions, subsidiaries and affiliates operated internet sites (“sites”) which are made reference herein. Thus, by accessing and using the app, user accepts and agrees to be bound by this T&C.
This T&C is prepared in several languages. In the event of discrepancy between any versions of the T&C, the English version shall prevail. BigLink reserves the right to change, modify, add, update or remove any T&C at any time. The T&C may be updated from time to time and shall prevail over provisions or representations contained in any other promotion materials or advertising of the contest. User is encouraged to check/visit this page frequently for updates.
2.0 MEMBERSHIP
2.1 Membership refers to every registration and/or registered account through the app.
2.2 Membership is a token of appreciation and it is complimentary.
2.3 Membership is open to all legal residents of Malaysia aged 18 years old and above. However, for those below 18 years old, once account is activated, BigLink will assume the user has gained his/her parent or legal guardian’s permission.
2.4 To register as a member, user must provide accurate and latest personal information such as full name as per identity card, mobile phone number, delivery address and etc. User is responsible for maintaining the accuracy of his/her information and for updating it as required.
2.5 BigLink reserves the right to restrict, suspend and/or reject any application without disclosing the reasons. BigLink’s decision shall be final and conclusive. All questions and appeals on the decision will not be entertained. Reasons for the restriction/suspension/rejection may be due but not limited to:
2.5.1 Inaccurate and false personal information provided
2.5.2 Duplication of personal information with an existing registered user
2.5.3 Breach of any T&C
2.6 MEMBERSHIP CATEGORIES
2.6.1 Consumer: End user
2.6.2 Trade Group – Retail store and their assistants
2.7 MEMBERSHIP VALIDITY
2.7.1 User is encouraged to submit clear, official and original printed receipt of Appeton product purchases (“receipt”) via app to ensure his/her account remains active.
2.7.2 Membership is non-transferable and is for exclusive use of registered members only. User is strictly prohibited from sharing and/or allowing non-users to use the app.
2.7.3 If an account is inactive for three (3) consecutive months, it will be deactivated.
2.7.4 Upon deactivation of an account, eRM (points)/gifts/redemption and any kind of rewards accumulated or pending to be deposited to user’s BigLink wallet (“wallet”) shall be deemed null and void.
2.7.5 BigLink has no obligation to reimburse/refund any of the eRM (points)/gifts/redemption/reward that were deemed null and void upon termination.
2.7.6 Biglink reserves the right to monitor, refuse, close additional or duplicate accounts at any time.
3.0 eRM (POINTS)
3.1 eRM (POINTS) COLLECTION
3.1.1 Official and original printed receipts of Appeton product purchases (“receipts”/ “receipt”) from any retail store, pharmaceutical retail outlet, pharmacy and e-store (except clinics and hospitals) are eligible for submission to collect eRM (points).
3.1.2 User will earn rebate for purchase amount paid by cash/credit card/e-wallet only. Any amount paid using vouchers, promotion, reward points or any other similar means will be excluded from rebate entitlement.
3.1.3 Submission of receipts can be made through the app’s ‘SNAP & EARN’ function.
3.1.4 Submission of receipts must be for items strictly purchased by users of the app for their personal consumption only. Bulk purchases for overseas, events/activities and etc are not eligible for any reward eRM (points).
3.1.5 User is limited to submit two (2) receipts with a maximum amount of RM300 for each receipt and a total maximum amount of RM600 for each week (Monday-Sunday).
3.1.6 Any receipt that exceeds the maximum amount mentioned in clause 3.1.3 will be deemed invalid and user will not be eligible to earn any eRM (points).
3.1.7 User is required to take a clear photo of the full receipt for submission purpose. A valid receipt must include the mandatory information such as store name, address, receipt number, date of purchase, the description of items purchased including product brand name (Appeton/App/Ap), individual prices, quantities, mode of payment, total paid amount and etc must be visible in the photo.
3.1.8 If the submitted receipt is unclear, incomplete or mandatory information is concealed, it will be deemed void and invalid, subsequently user will not be entitled to any eRM (points).
3.1.9 The receipt must be submitted within the same day of purchase/issued date (before 12am daily). Receipt submitted on a different date from the receipt’s issued date will be invalid and user will not be eligible to earn any reward eRM (points).
3.1.10 BigLink will not accept any resubmission of same receipt and such resubmitted receipt will deemed to have been declined.
3.1.11 BigLink reserves the right to reject, suspend and/or cancel any receipt deemed invalid without disclosing the reasons and the decision is final. All questions and appeals on the decision will not be entertained.
3.2 eRM (POINTS) USAGE
3.2.1 eRM (points) can be used to exchange and redeem gift(s), Appeton product(s), voucher(s) and/or participate in bidding through the app.
3.2.2 The products are available on a first-come, first-served basis and while stocks last.
3.2.3 eRM (points) cannot be withdrawn, replaced, transferred or exchanged for cash or any other reward. eRM (points) credited to user’s account will be decreased or reversed, as applicable, if the eRM (points) is obtained through fraudulent or other activity that violates this T&C.
3.2.4 BigLink reserves the right to reject, suspend and/or cancel any eRM (points), exchange or redemption without disclosing the reasons. The Management’s decision shall be final. All questions or appeals on the decision will not be entertained.
4.0 REWARDS
4.1 PRODUCT REDEMPTION
4.1.1 User can only use the eRM (points) and redeem Appeton product (“product”) via the app.
4.1.2 Each product may have different expiry date and limited quantity per user, the information will be displayed on the redemption page/poster. It is assumed that user has read, acknowledged, understood and agreed to the terms to redeem the product(s) within the stated expiry date. Once the user has confirmed and submitted the redemption order, no cancellation or reimbursement is allowed.
4.1.3 The products are available on a first-come, first-served basis and while stocks last.
4.1.4 BigLink reserves the right to cancel the redemption and return the redeemed eRM (points) to user without disclosing the reason and the decision is final. All questions and appeals on the decision will not be entertained.
4.1.5 None of the product redeemed from the app are allowed for resale or barter. BigLink reserves the right, in its sole discretion, to reject, suspend and/or cancel if any activity against this T&C is found or suspected.
4.2 GIFT VOUCHER REDEMPTION
4.2.1 User can only use the eRM (points) and redeem voucher(s) via the app.
4.2.2 Each voucher may have different expiry date and it will be displayed on the redemption page. It is assumed that user has read, acknowledged, understood and agreed to the terms to redeem the voucher(s) within the stated expiry date. Once user has confirmed and submitted the redemption order, no cancellation is allowed.
4.2.3 BigLink reserves the right to cancel the redemption and return the redeemed eRM (points) to user without disclosing the reason and the decision shall be final. All questions and appeals on the decision will not be entertained.
4.2.4 BigLink is not obligated to replace or refund the vouchers if suppliers/partners of the redeemed vouchers discontinue or annul the vouchers due to any reasons whatsoever.
5.0 DRAW
The Draw will only be available for Users during the campaign period. BigLink may at its sole and absolute discretion change or vary the campaign period at any time without any prior notice.
5.1 Every single validated receipt with the purchase of Appeton products submitted through ‘SNAP & EARN’ will be automatically entitled for lucky draw entry.
5.2 As stated in clause 3.1.5, the system will determine validity of the entry by referring to the official date printed on the receipt.
5.3 BigLink reserves the right at its absolute discretion to differ, postpone, re-schedule and/or extend the Draw Period and/or amend, update the mechanics of the contest and/or cancel/terminate the contest at any time without prior notice.
5.4 In the event the winner fails to claim and/or confirm the prize redemption within FIVE (5) working days after the winning notification, BigLink reserves the right to disqualify the winner and revoke the prize. In such instance, BigLink shall not be held liable or responsible for any damages or losses incurred by the winner.
5.5 BigLink reserves the right, in its sole discretion, to disqualify any participant/winner that is found or suspected of tampering the contest submission process, abuse the operation of the contest and/or any other acts against the T&C.
5.6 All transportation, accommodation, personal costs and/or any other costs, fees and/or related expenses incurred to redeem prizes shall be borne solely by the winners.
5.7 All prizes are not exchangeable or transferable.
5.8 BigLink reserves the right to replace any prizes with items of same value without prior notice.
5.9 Apple and Google are not the draw sponsors and/or not affiliated with the draw in any way.
6.0 BUDDY
6.1 INVITE A BUDDY
6.1.1 User can invite his/her buddy to download the app through the invite function.
6.1.2 User will only earn his/her referral mystery gift if his/her buddy has downloaded and keyed in his/her referral number upon completion of his/her registration.
6.1.3 User is eligible to receive up to a maximum limit of five (5) mystery gifts from the Referral Rewards.
6.1.4 User shall not misuse this function to harass or spam other users. BigLink reserves the right to remove or disable user’s membership if found violating this provision.
6.1.5 BigLink reserves the right to reject or cancel the eRM (points) earning although user’s buddy downloaded the application as per recommended, without disclosing the reasons and the decision is final. All questions and appeals on the decision will not be entertained.
7.0 BIDDING
7.1 User can only use eRM (points) to participate in the bidding through the app.
7.2 Once user has submitted his/her bid, no cancellation is allowed.
7.3 When user enters the bidding, assumption is made that user has read, acknowledged, understood and agreed to the products’ specification and warranty provided by the manufacturer/service provider.
7.4 BigLink reserves the right to cancel the bidding and return the submitted eRM (points) to users without disclosing the reasons and the decision is final. All questions and appeals on the decision will not be entertained.
7.5 If user participated but did not win in that particular week, eRM (points) used for the bidding will be returned to his/her wallet.
7.6 BigLink reserves the right at its absolute discretion to differ, postpone, re-schedule and/or extend the Bidding Period and/or amend, update the mechanics of the contest and/or cancel/terminate the contest at any time without prior notice.
7.7 In the event the winner fails to claim and/or confirm the prize redemption within FIVE (5) working days after the winning notification, BigLink reserves the right to disqualify the winner and revoke the prize. In such instance, BigLink shall not be held liable or responsible for any damages or losses incurred by the winner.
7.8 BigLink reserves the right, in its sole discretion, to disqualify any participant/winner that is found or suspected of tampering the contest submission process or the operation of the contest.
7.9 All transportation, accommodation, personal costs and/or any other costs, fees and/or related expenses incurred to redeem prizes shall be borne solely by the winners.
7.10 All prizes are not exchangeable or transferable.
7.11 BigLink reserves the right to replace any prizes with items of same value without prior notice.
8.0 RETURN & DELIVERY POLICY
8.1 User shall review the orders upon checkout before confirming as all redemption products, vouchers and prizes are non-returnable, non-refundable and non-exchangeable.
8.2 User to check the delivery address upon checkout as the delivery address is not allowed to be amended thereafter and for any returned parcel, redelivery charges will be borne by the user.
8.3 If you receive damaged parcel or products in any way, please contact us by sending a message through “CONTACT US” within 24 hours upon receival. Complaints received after more than 24 hours upon receival will not be entertained.
8.4 Reimbursement of damages occurred during delivery is subjected to the courier company’s discretion and BigLink reserves the right not to be liable for losses, damages and reimbursement of the products, vouchers and prizes.
8.5 Tracking number of the parcel will be provided in the app once the parcel has been shipped.
8.6 However, if the courier company has made a redelivery attempt and still unable to deliver the parcels and/or user did not collect the parcel within the stipulated timeline, the parcel will be returned to BigLink. User will be then charged for any redelivery.
8.7 BigLink reserves the right, at its sole discretion to determine the mode of delivery of prizes, products, vouchers and will not be held responsible for any delay, damage or loss during the delivery process.
9.0 DISCLAIMER OF LIABILITY
The content displayed on the app/sites is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, BigLink and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by the law and BigLink shall not be liable for any losses or damages, including but without limitation to any direct, indirect, consequential, or incidental damages, or damages for loss of use, profits, data or inability to use, performance or failures of this app/sites and any other functions in the app irrespective of whether such losses were foreseeable or not foreseeable arise due to any reasons whatsoever.
10.0 INDEMNITY
By using the app, user agrees to indemnify and defend BigLink, its affiliates, suppliers, officers, directors, employees and agents from any and against all third party claims, causes of action, demands, fines, penalties, liability, damages, costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees arising from your use of this app or your breach of the T&C or your violation of any law or rights of a third party or due to your use of this app.
11.0 CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)
11.1 By using BigLink app, user agrees that BigLink is not be liable for any breach, hindrance or delay in the performance of a term due to any cause beyond our reasonable control which includes but not limited to strikes, lock-outs, riot, invasion, pandemic, threat of terrorist attack or terrorist attack, preparation of war, war, fire, explosion, storm, flood, earthquake or other natural disaster, impossibility of use of motor transport, railways, shipping or other means of public or private transport, accidents or failure of any mode of transportation, impossibility of the use of telecommunication network, restriction by the government and act of God.
11.2 BigLink reserves absolute discretion on the solution adopted in fully meeting our obligations under the T&C despite the Force Majeure Event.
12.0 INTELLECTUAL PROPERTY RIGHTS
12.1 All content (including but not limited to text, graphics, photos, video, music, sound), arrangement, design in our app/sites shall remain the property of BigLink or its content suppliers and is protected by copyright laws and treaties around the world. All such rights are reserved by BigLink and its licensors. User may store, print and display the content supplied solely for your own personal use. User is not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to user or which appears on this app.
12.2 In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the app/sites are trademarks of BigLink in Malaysia and other countries. BigLink 's trademarks may not be used in connection with any product or service that is not provided by BigLink, in any manner that is likely to cause confusion among consumers, or in any manner that disparages or discredits BigLink. All other trademarks which are not owned by BigLink that appear on the app/sites are the property of their respective owners.
12.3 User shall not use any part of the content on our app/sites for commercial purposes without obtaining license from us or our licensors.
12.4 If user breaches any of this T&C, your right to use our app/sites shall cease immediately and user must, at our option, return or destroy any copies of the materials made. User shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by BigLink or its licensors.
12.5 BigLink shall be entitled to commence legal proceedings for the purposes of protecting its intellectual property rights and confidential information and breaches of any of this T&C.
13.0 THIRD PARTY ADVERTISING
BigLink may allow its affiliates to place advertisement on app/sites. By using the app/sites, user agrees to receive such advertisements. BigLink will not be responsible for the contents of such advertisement.
14.0 APPLICABLE LAW AND JURISDICTION
This T&C shall be governed and interpreted by laws applicable in Malaysia. By using this app/sites, user agrees to submit to the jurisdiction of the court in Malaysia.
15.0 NOTICES
Any notice required to be given to BigLink shall be addressed to its registered office or place of business.
16.0 PRIVACY
BigLink Privacy Policy (“Policy”) can be found in BigLink app or www.biglink.my . BigLink will use all information provided by user according to the Policy. The Policy may be changed or updated from time to time and the amended Policy will be posted at our app and sites.
17.0 SEVERABILITY
Any term, condition, provision or undertaking mentioned herein which is illegal, void or unenforceable shall be ineffective to the extent of such illegality, voidness or unenforceability without invalidating the remaining provisions herein contained.
